Delivery and Returns

Delivery
When you order something in our webshop, we will be notified accordingly. We will then prepare your order and send it to the indicated address within 2-4 working days (unless stated otherwise in the product description).

Shipping costs are as followed:
Packages & letterbox deliveries in Belgium and the Neterlands: € 3.95
Packages & letterbox deliveries in Germany: € 4.95
Other countries: € 6.95
Orders over € 50 :free shipping

We think it is important to work environmentally friendly and that is why we try to reuse boxes as much as possible. It is therefore possible that your order will be sent in a cardboard box that has been used before.

Returns

TRIAL PERIOD

We offer exchanges or refunds on all items within 14 days of receipt. 

Indien je hebt besloten je bestelling te retourneren gelden de volgende voorwaarden:
* de bestelling dient binnen de gestelde termijn van 14 dagen te worden geretourneerd.
* de bestelling dient met alle geleverde toebehoren te worden geretourneerd.
* de bestelling dient in de originele staat en de originele verpakking te worden geretourneerd.
* de retour dient gemeld te worden op info@studio-circus.nl, eventueel met reden van retour. 
* de uitbetaling van de retour wordt vergoed zodra wij het pakket hebben ontvangen. 

De bestelling kan geretourneerd worden naar het volgende adres:

Studio Circus 
Lonnekerbrugstraat 78
7547 AJ Enschede

Let op: bewaar de track & trace code goed die je bij het postkantoor krijgt, zodat wij het pakket kunnen traceren indien het nodig is.

Indien je de bestelling al hebt betaald zal Studio Circus het bedrag binnen 10 werkdagen na ontvangst van de retour gezonden producten terugbetalen. Studio Circus is echter niet tot terugbetaling verplicht als, naar het oordeel van Studio Circus, de producten in dusdanige staat verkeren dat zij niet meer aan andere klanten kunnen worden verkocht. 

Producten die wij op verzoek speciaal op maat laten maken, of producten die wij in opdracht bij onze leverancier bestellen - omdat wij deze producten niet in ons assortiment hebben - worden niet retour genomen. Uiteraard worden klachten over de kwaliteit van het product of beschadiging van het product wel in behandeling genomen.

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